This blog
part 2 continues the discussion on technical considerations for Self-Service
and lists additional key aspects to successfully deploy Self-Service.
- Assure Personalization
- Tailors content, site pages, layout, look & feel, components for the individual user when logging in.
- Identity and authorization is important for sensitive user information & interaction.
- Two kinds of personalization
- Explicit personalization is driven fixed & static rules, user attributes, profile information & demographics, …
- Implicit personalization is driven by dynamic rules and attributes such as type of device accessed from, existing customer status, products & services owned, previous clicks…
- Integrate with Identity management technologies
- Assure connections and availability with authentication & authorization for securing user sessions
- At minimum directory services (LDAP) and access management - Single Sign On (SSO) and Federation Management - integration are required
- Better are more sophisticated access control policies with integration of specialized tools for security auditing, compliance, role management, and policy administration
- Assure application-level security
- Grant appropriate access for administrators and developers to pages/ components within the site
- Assure Application integration to translate transactional functionality into experience
- Application Component Development
- Component development
- Component development allows for authorizing and deployment of independent micro-applications surfaced within the self-service pages.
- These components are often referred to as portlets if they are built as standard JSR168/ 286 applications.
- Widgets and Gadgets are another common component type.
- Enable Inter-component Communication/ Events
- Allows page components to interact with each other to create a unified user experience. A user click or entered data within one component triggers an event with another component or backend applications.
- Drive Content Integration
- Allow for content publishing and management (articles, descriptions, documents,…) within the context of the site.
- Cross Site Search searches within context of the portal application.
- Use of search crawlers can be more difficult with custom application components.
The graphic
as well as content from Oracle white papers has been incorporated into this
article.
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